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Services & amenities

Explore the support behind everyday living

The experience of a residence also depends on the shared spaces and support you expect to use. When exploring The Grand, consider the amenity collection together with practical access arrangements, the scope of services and current charges.

Discuss your living requirements
Indoor pool rendering at The Grand Hanoi
THE GRAND, HANOI · MASTERISE HOMES

THE DETAILS OF EVERY DAY

Shared spaces.
Individual attention.

Spaces for rest, exercise and gathering sit alongside support for everyday living. Project presentation amenities should be distinguished from current operations and any applicable charges.

01

Arrival and entertainment

  • Reception lobby
  • Games room
  • Private cinema

Three spaces presented for welcoming visitors, social time and entertainment within the residences.

02

Fitness and family

  • Indoor swimming pool
  • Gym
  • Children’s play area

The published amenity collection combines indoor exercise with a dedicated space for children.

03

Gatherings and hosting

  • Function room with open kitchen
  • Multimedia meeting room
  • Residents’ lounge

Spaces for gathering, hosting and meetings. Reservations and use are subject to the applicable resident rules.

RESIDENT SERVICES

Essential services

  • Restaurant information and reservations
  • Delivery coordination
  • Door and luggage assistance
  • Common-area cleaning
  • Common-area maintenance

These are examples from the brochure’s essential-services category. Help arranging a booking does not mean the restaurant, transport or booked service itself is included in the fee.

Additional services on request

  • Residence cleaning and linen changes
  • Technical, electrical and plumbing assistance
  • Laundry and dry cleaning
  • Private chef or personal trainer arrangements
  • Vacant-residence care

The brochure places these tasks under additional requests. Some may be coordinated through third parties; the service scope, timing and quotation should be confirmed when booking.

01

Start with amenities you would use

The official presentation lists an indoor pool, gym, cinema, games room and children’s space among the project amenities. Identify those you would expect to use regularly and ask about current opening hours, access conditions and registration procedures. This connects the published collection with your own routine and helps focus the questions you bring to a consultation.

02

Distinguish shared spaces from services

The project also presents a function room with an open kitchen, a multimedia meeting room and a lounge, which should be considered alongside guest and booking arrangements. The brochure distinguishes essential services from additional requests. Ask which support is included in the applicable management fee and which items require a separate quotation, instead of treating the collection as a single package.

03

Discuss how your residence would be cared for

A full-time resident and someone using a home for occasional stays may need different kinds of assistance. If cleaning, technical help or care during an absence matters to you, ask for the scope of work, service provider, booking process and associated charges. Clarifying these details helps you assess whether the available arrangements suit the way you intend to use the residence.

BEFORE YOUR NEXT STEP

Questions to bring to the consultation

  • Amenities currently operating and their opening hours
  • Booking, guest access and exclusive-use arrangements
  • Support within management fees and additional requests
  • Scope of work, service provider and current quotation
Discuss your living requirements

Some requested services may be supplied by third parties. Confirm the current service collection, operating arrangements and charges before relying on them.

Questions & answers

Get to know The Grand.

The brochure distinguishes common-area cleaning and maintenance under essential services from cleaning inside a home under additional requests. Other additional tasks include technical assistance, laundry, private chef arrangements and vacant-home care.

Continue exploring

Look a little closer.
Choose with confidence.

YOUR PRIVATE BRIEF

The details, shaped around you.

Explore the residence information, discuss a layout and share the details that matter before arranging a viewing.

A CONVERSATION, FIRST

A conversation.
A home that feels like you.

Share your preferred bedroom count, budget and timing. Your requirements will guide a verified property shortlist.

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